Privacy Policy
Last updated: January 15, 2025
At WaveCraftRentals, we are committed to protecting your privacy and ensuring the security of your personal information. This comprehensive privacy policy explains how we collect, use, protect, and manage your data when you rent our boats, use our maritime services, or interact with our platform across India's beautiful coastlines.
1. Introduction and Scope
Welcome to WaveCraftRentals' Privacy Policy. As India's premier boat rental and maritime adventure service provider, we understand the importance of safeguarding your personal information. This policy applies to all our services including boat rentals, maritime tours, safety training, and online interactions across our operations in Mumbai, Goa, Kerala, Andaman, Chennai, and other coastal destinations.
We believe in transparency and your right to understand exactly how your data is handled throughout your maritime adventure journey with WaveCraftRentals.
2. Legal Compliance and Standards
WaveCraftRentals strictly adheres to Indian and international data protection regulations to ensure your information remains secure:
- Information Technology (Reasonable Security Practices) Rules, 2011
- Digital Personal Data Protection Act, 2023
- General Data Protection Regulation (GDPR) for international tourists
- California Consumer Privacy Act (CCPA) compliance
- ISO 27001 Information Security Management Standards
- Indian Maritime Laws and Coastal Regulation Zone guidelines
Our data protection practices are regularly audited by third-party security firms to maintain the highest standards of customer data protection in the maritime tourism industry.
3. Information Collection and Types
3.1 Personal Information We Collect
When you use WaveCraftRentals services, we may collect the following personal information:
- Full name and emergency contact information
- Email address for booking confirmations and safety updates
- Mobile number for emergency communications and trip notifications
- Address and preferred pickup locations
- Payment information and rental transaction history
- Maritime experience level and boating preferences
- Group size and passenger manifest details
- Government-issued ID for maritime safety compliance
- Swimming ability and health condition declarations
3.2 Technical and Usage Data
We automatically collect technical information to improve our maritime services:
- IP address and geographic location for weather alerts
- Browser type, version, and device information
- Website usage patterns and booking preferences
- Cookies and tracking technologies for enhanced user experience
- Service interaction timestamps and booking history
- Network information for emergency communication systems
3.3 Maritime Safety Information
For compliance with maritime safety regulations, we collect:
- Safety equipment usage and training completion records
- Navigation route preferences and experience history
- Medical conditions and emergency contact details
- Photo identification for passenger manifest requirements
- Boating licenses and certifications (where applicable)
4. How We Use Your Information
Your information enables us to provide exceptional maritime rental and adventure services:
Booking Management
Processing boat reservations, managing schedules, and coordinating your maritime adventures
Safety Compliance
Ensuring maritime safety standards and maintaining passenger manifests for Coast Guard requirements
Payment Processing
Secure transaction processing and maintaining rental payment records
Weather Monitoring
Sending weather alerts and safety notifications to ensure trip security
Communication
Sending booking confirmations, safety briefings, and maritime adventure updates
Service Enhancement
Analyzing rental patterns to improve our fleet selection and customer experience
5. Data Security and Protection
We implement industry-leading security measures to protect your information in our maritime operations:
Technical Safeguards
- 256-bit SSL/TLS encryption for all data transmission
- Encrypted data storage with regular security audits
- Advanced firewall protection and intrusion detection
- Regular security updates and vulnerability assessments
Access Controls
- Multi-factor authentication for staff access
- Role-based access controls for marina staff
- Regular maritime crew training on data protection
- Continuous monitoring and access logging at all facilities
Physical Security
- Secure document handling protocols at all marinas
- Secure disposal procedures for sensitive documents
- CCTV monitoring at all marina facilities
- Passenger manifest chain of custody documentation
6. Your Privacy Rights and Controls
You have comprehensive rights regarding your personal data:
Access
View all personal data we hold about you and your rental history
Correction
Update or correct any inaccurate personal information
Deletion
Request deletion of your personal data (subject to maritime safety legal requirements)
Portability
Export your data in a structured, machine-readable format
Opt-out
Unsubscribe from marketing communications at any time
Restriction
Limit how we process your data in certain circumstances
To exercise your rights, contact our Data Protection Officer at [email protected] or call +91 467 792 8915
7. Third-Party Partners and Services
We work with trusted partners to enhance our maritime services while maintaining strict data protection standards:
Payment Processors
Razorpay, PayU, and other certified payment gateways for secure rental transactions
Weather Services
Meteorological service providers for safety and weather monitoring
Analytics Services
Google Analytics and other tools for service improvement (anonymized data only)
Communication Platforms
SMS and email service providers for booking notifications and safety alerts
Maritime Authorities
Indian Coast Guard and Port Authorities for safety compliance and emergency coordination
GPS Tracking
Satellite tracking services for vessel monitoring and emergency response
All partners are contractually bound to maintain the same level of data protection and cannot use your data for their own purposes.
8. International Data Handling
For international tourists using our maritime services or when working with global maritime safety organizations:
- We ensure adequate protection levels for any international data transfers
- Standard contractual clauses are implemented with international partners
- Data encryption during transfer and storage in any jurisdiction
- Compliance with both Indian maritime laws and destination country privacy laws
- Your rights remain protected regardless of data location
9. Minors and Parental Consent
WaveCraftRentals maritime services are designed for individuals 18 years and older. For passengers under 18:
- Parental or guardian consent is required for all maritime activities
- Parents can access and control their minor's data
- Data deletion rights extend to parents/guardians
- Special protections apply for educational maritime programs
- Additional safety requirements for minors on maritime adventures
If we discover we have collected data from a minor without proper consent, we will delete it immediately.
10. Policy Updates and Changes
We may update this privacy policy to reflect changes in our maritime services, legal requirements, or industry best practices. We will notify you of significant changes through:
- Email notifications to registered customers
- SMS alerts for important safety-related changes
- In-app notifications and website banners
- Updates posted on our website and social media
- Notice boards at all marina locations
Continued use of our maritime services after notification constitutes acceptance of the updated policy.
11. Contact Information and Support
For any privacy-related questions, concerns, or to exercise your data rights, please contact our dedicated Data Protection Team: